Oxford School Bus Partnership

Frequently Asked Questions


If you cannot find the answer to your question in the FAQs below,  please get in touch via our online contact form. 


General | Routes & Fares | Timetables & Day-to-Day Issues

General

Routes & Fares

Timetables & Day-To-Day Issues

Back to top


General

What is OSBP?

The Oxford Schools’ Bus Partnership (OSBP) is a limited company that has been set up to enable OSBP member schools to formally work together to provide a network of bus routes serving their schools. OSBP currently comprises:

 As city-centre schools, it is not feasible to host dedicated fleets of vehicles to provide a comprehensive network of individual school bus services and, as a group of schools, OSBP schools share many families. So, the obvious solution was to work in partnership rather than separately.

Back to top

What are the key objectives of an OSBP network of bus services?

Back to top

Who will be able to travel on the OSBP network?

Pupils from each of the OSBP schools who have booked an annual seat will be able to travel on the service. We would recommend that children from the school age of Year Three and above are most eligible for independent travel. If in doubt, please contact our Transport Coordinator on info@osbp.net

Back to top


Routes & Fares

Back to top

How many routes are there, and who are the operators?

There are currently ten routes. OSBP is working in partnership with Heyfordian, Horseman and Pulhams. Following a rigorous tendering process involving 11 operators, these companies have been contracted through OSBP and, as part of the contractual arrangements, OSBP has been able to ensure that a high-quality service will be provided for travel to/ from our schools. Operators of specific routes:

Back to top

How do I find out route/timetable information?

Initially, all information has been sent to all current parents at the participating schools and is available on their individual websites. There will be a dedicated website launched www.osbp.net and this will contain routes, timetables, fare zones, payment information and contact details. In the interim, information is on each school’s website or you can contact our Transport Co-ordinator on info@osbp.net 

Back to top

My area is not served. What can I do? 

If your area is not served by a convenient route, we would encourage you to register interest in a future service with OSBP’s Transport Co-ordinator. We are looking to add new routes to the network or amend current routes, if there is sufficient demand. There is also flexibility for additional, interim stops to be added to the routes currently proposed as long as this does not involve significant deviations and/or delay to the service. Please do get in touch at: info@osbp.net 

Back to top

Will there be a pick-up at Oxford Rail Station?

OSBP cannot commit to picking pupils up from the train station to interchange with rail services as this could cause issues if train services are delayed. There would however be a drop-off at the station for pupils wanting to catch a public bus to their respective schools. 

Back to top

Can my child interchange from an OSBP bus to a public bus within Oxford?

Yes, we appreciate that the OSBP network is serving 5 different schools within Oxford and for some older pupils they might have quicker journeys if they interchange to a public bus for the final leg of their journey to school. In these cases (for those with a Zone 2, 3, 4 or 5 pass), OSBP will subsidise the cost of your OSBP bus fare to reflect the amount paid for the public bus. This information should be provided when you complete your booking form.

Back to top

Timetabling of OSBP services means that I will incur childcare fees.

Where the youngest children on a route (ie: from prep or junior schools) are required to go to after-school care before their bus arrives, the parent will not be required to pay for this childcare if they hold a Zone 2, 3, 4 or 5 pass.

Back to top

I have more than one child travelling to an OSBP school. Is there a sibling discount?

Yes, there is a sibling discount of 10% on the 2nd child’s fare, and any subsequent child travelling to an OSBP member school. Please fill in one form per child clearly identifying the lead child and siblings on the forms. 

Back to top

How do I book?

You can book by emailing OSBP’s Transport Co-ordinator on info@osbp.net. You do not book via the individual school. Once you have booked your bus pass will be sent to you with exact information about your bus stop for boarding and alighting

Back to top

How do I pay?

Payment for travel will be via your child’s school, billed through the school fees’ or Extras invoicing arrangements. 

Back to top

Can my child travel just for two out of three terms?

No, parents must sign-up for the year from Term 1. Payment is then divided equally across all three terms. 

Back to top

What is the notice period?

The commitment is to sign up to the service for an academic year. If for any reason you consider that there are issues with the service that can be proven, cancellation will be possible. 

Back to top

Is there wheelchair access?

OSBP and our operators are committed to ensuring that all pupils can travel on our coaches. If your child has a disability that may affect their use of the coach, please discuss your requirements with your individual school and OSBP will address specific requests on a case-by-case basis. 

Back to top


Timetables & Day-To-Day Issues

On what days will the OSBP network operate?

The OSBP bus services will run on every day that at least one of the OSBP schools is open. For 2017/18, days of operation are as follows (all dates are inclusive):

Back to top

When schools finish early at the end of term, will buses still run?

Buses will operate as usual for the journey to school but a mid-day return service will not be provided. 

Back to top

Can my child travel on the bus on occasional days?

No, parents must sign-up for children to travel on 5 days per week although AM-only or PM-only options are available.  

Back to top

Can my child use different routes (eg. if parents have different addresses)?

Yes. Please identify your routes/stops on your booking form and this can be accommodated.

Subject to seat availability, pupils will also be able to occasionally travel on other routes (within the same fare zone) using their passes. 

Back to top

Can my child bring a friend back on the bus occasionally?

Yes, friends are currently able to travel occasionally subject to space being available. 

Back to top

What happens if my child loses their bus pass?

A replacement will be issued. A £10 administrative charge will apply. 

Back to top

How will you ensure good behaviour on-board vehicles?

OSBP will ensure that codes of conduct are in place and adhered to. Any issues with on-board behaviour should be reported to OSBP’s Transport Co-ordinator who will liaise with schools and parents to resolve any concerns. 

Back to top

Bus stops

It is expected that parents or carers are at the bus stop 5 minutes before pick-up as the bus will not wait. Our live tracking should facilitate this. The child will be dropped off at their usual stop and the expectation is that their parent/carer will be waiting to collect them at the end of the day. There are duty staff at the schools to oversee arrivals in Oxford. 

Back to top

What happens if it snows or there is similar bad weather?

Each OSBP operator will inform the Transport Co-ordinator and individual schools if the weather is such that the safety of its passengers and driver will be impacted. Parents will be contacted by our ClarionCall communication system and parents should check individual school websites for snow closure arrangements or similar in the event of severe weather. 

Back to top

Where can I get more Information?

If you have any further questions please contact OSBP’s Transport Co-ordinator on info@osbp.net

Back to top